Terms & Conditions

Welcome to Asthetica. Asthetica is part of the Connected Health Solutions Group, with Connected Health Solutions acting as the holding company and legal entity trading as “Asthetica” (“we”, “us”, “our”). These Terms & Conditions govern your use of the website asthetica.com (“Site”) and the services we provide (“Services”). By accessing the Site or using our Services, you agree to these Terms & Conditions. If you do not agree, you must not use the Site or Services.

1. Definitions

  • Client / You – any person accessing the Site or engaging our Services.

  • Service Providers – independent third-party hospitals, medical clinics, specialists and other partners engaged in the delivery of medical procedures and travel-related support.

  • Agreement – the contract formed between you and Asthetica when engaging our Services.

2. Company Structure and Scope of Services

Asthetica is a medical tourism facilitator, specialising in cosmetic surgery, hair transplant and dental procedures. We assist clients in arranging consultations, treatment packages and travel logistics with selected Service Providers in international locations.

We do not provide medical advice, diagnosis, treatment or healthcare services. All medical procedures are undertaken by independent, licensed medical professionals employed by or affiliated with our Service Providers.

3. Website Access and Client Registration

  • Users may browse the Site and view general information and packages without creating an account.

  • Registration is required to engage our Services. You must ensure that all information submitted during registration is accurate and kept up to date.

  • You must be at least 18 years old to register.

4. Pricing, Quotations and Payments

  • Pricing is based on rates provided by our partnered hospitals and clinics and may vary depending on individual clinical circumstances, client health, procedural complexity, duration of stay, exchange rates, and other relevant factors.
  • Any price lists, estimates, or pricing examples displayed on the Site are indicative only and may change from time to time without prior notice.
  • For bookings made more than 12 weeks in advance, prices may be subject to adjustment due to factors outside our control, including changes in provider fees, operational costs, or currency fluctuations.
  • A binding quotation will only be provided following clinical review and consultation with the relevant Service Provider. Once issued, quotations are valid for the period specified, provided there are no material changes to the proposed treatment plan, clinical findings, or external cost factors.
  • All prices are generally quoted in the applicable local or agreed currency. Variations in exchange rates may result in changes to the final amount payable.
  • Payments are primarily accepted via bank transfer, in accordance with the instructions provided at the time of booking.
  • A deposit is required to secure a booking. Deposits are non refundable and confirm the client’s intention to proceed, allowing reservations to be made with medical, accommodation, and associated service providers.
  • In the unlikely event that a nominated doctor becomes unavailable for any reason, suitable alternative arrangements will be made with an appropriately qualified and experienced doctor to ensure continuity of care.
  • A booking is only confirmed once payment has been received and acknowledged in writing.

5. Changes, Cancellations and Refunds

  • Requests for changes or cancellations must be made in writing.

  • Fees or non-refundable elements may apply due to commitments made with Service Providers, including clinical scheduling, accommodation and logistics.

  • In the event that Asthetica must reschedule or amend Services due to external circumstances, we will endeavour to offer alternative arrangements or refunds in accordance with internal policy.

6. Medical Disclaimers and Client Responsibilities

Medical procedures carry inherent risks. By engaging our Services, you acknowledge and agree that:

  • Asthetica is not responsible for the clinical decisions, performance, outcomes, complications or aftercare related to any medical procedure performed by Service Providers.

  • You must communicate directly with relevant medical professionals regarding risks, suitability and expected outcomes.

  • You are responsible for obtaining valid travel documents, health/travel insurance, and for complying with all pre-operative and post-operative instructions issued by Service Providers.

Failure to comply with medical guidance may affect eligibility for treatment and may increase the risk of complications.

7. User Conduct and Acceptable Use

You agree not to misuse the Site or Services. We apply a moderate responsibility standard, meaning:

  • We may issue warnings for misuse before taking further action.

  • We may suspend or cancel access to the Site or Services in cases of fraud, abuse, illegal conduct, or breach of these Terms.

  • You may not use our Site for unlawful purposes or attempt to interfere with its operation.

8. Intellectual Property

All content on the Site, including text, graphics, images, logos and digital content, is owned by or licensed to Asthetica and is protected by intellectual property laws. You may not reproduce, distribute or commercially exploit Site content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Asthetica, Connected Health Solutions and affiliated entities shall not be liable for:

  • indirect, incidental, punitive or consequential losses;

  • loss of data, business, revenue or anticipated savings;

  • medical complications, clinical outcomes or acts/omissions of Service Providers;

  • downtime, suspension or interruption of Site access.

Nothing in these Terms seeks to exclude liability where exclusion would be unlawful.

10. Third-Party Links

The Site may contain links to third-party websites and resources. These are provided for convenience only. Asthetica has no control over the content or availability of third-party websites and is not responsible for any loss arising from their use.

11. Amendments

We may amend these Terms & Conditions from time to time. Updated versions will be posted on the Site with a revised “Last updated” date. Continued use of the Site or Services constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions regarding these Terms & Conditions, you may contact us at:
📧 hello@asthetica.com

13. Compliance With Local Laws and Jurisdiction

You are responsible for ensuring your use of our Site and Services complies with applicable local laws in your country of residence.

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